Pharmacy Technician- Liaison

Position Summary:

The Pharmacy Liaison will work under the direction of a clinical pharmacist to ensure timely access to medications through efficient management of medication refill requests and prior authorizations. The Pharmacy Liaison will: field calls from individuals and pharmacies regarding medication refills and prior authorizations; communicate with prescribers, pharmacies, support staff and insurers as needed to manage refill and prior authorization requests; assist in the preparation, submission, documentation and appeal of prior authorization requests; and document communications in the electronic medical record.

Job Duties Include:
  • Act as a liaison between prescribers, clinical pharmacists, pharmacies, and insurers
  • Respond to medication refill and prior authorization requests in various formats (phone, fax, electronic)
  • Initiate and coordinate prior authorization requests, including:
  • Understanding and applying insurer’s prior authorization guidelines
  • Recommending covered alternatives for medications to the prescribing provider, as appropriate
  • Collecting and documenting non-judgmental information required for prior authorization request
  • Ensuring accuracy and completeness of information requested, including supporting documentation
  • Investigating denied claims to resolve issues by providing additional clinical information
  • Communicating the status of the prior authorization to the patient and care team
  • Documenting prior authorization approval/denial in the electronic medical record
  • Maintain confidentiality and patient privacy in accordance with HIPPA regulations and other state and federal guidelines


  • A candidate for this position must:
  • Have 2+ years of pharmacy technician experience
  • Work well both independently and within a team
  • Manage multiple priorities while utilizing time management skills to prioritize the most urgent requests
  • Be resourceful and able to efficiently solve problems 
  • Have strong attention to detail, as well as organizational and leadership skills
  • Communicate effectively in both oral and written mediums
  • Maintain professionalism in stressful situations
  • Be proficient with the use of technology, including electronic medical records
Preferred qualifications:

Experience with Epic and CoverMyMeds

Experience working in a community pharmacy setting

Required Credentials

Active and unrestricted RPhT MA Pharmacy Technician License 

Preferred Credentials

Certified Pharmacy Technician (CPhT) certification

Required Education
High School Diploma or GED

Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. LCHC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LCHC’s employees to perform their job duties may result in discipline up to and including discharge. 

Job Posting : 21-098